Contact Pixwith
At Pixwith, we value open communication and accountability. Whether it's your first time visiting our platform or you're a long-term user, we believe there should be easily accessible avenues to help you or to address your queries. In our opinion, a professional AI video platform needs to be approachable and mindful of the needs of the community.
We take your time seriously and will respond to all your messages with the sincerity and technical friendliness that they need. We are present to ensure that your time with our tools is fruitful, transparent, and backed by stable human supervision.
How to Contact Us
Please use the specific email addresses provided below. This will enable our specialists to process your request without the needless waste of time.
Support Requests
In case you encounter any technical problems or have any questions about your account, our Pixwith support team will be happy to assist you. Some of the matters we advise on include:
- Troubleshooting video-generation problems.
- Account-related and subscription questions.
- Explanation regarding features and tools on platforms.
- Assistance with billing and payment.
At Pixwith customer support, we aim to address all inquiries within a 24-72 hour period on a normal working day. To assist us in solving your problem within the shortest possible time, we would like you to provide a vivid description of your issue in your first communication.
Business & Partnership Inquiries
We are open to questions from organizations interested in finding out how AI video at scale can be used. This channel is dedicated to:
- Integrations and API access at the enterprise level.
- Advertisements and brand associations.
- Media and press inquiries.
- Strategic alliances in various industries.
All such messages should be sent to our business desk so that they are managed by our growth and partnership coordinators.
Legal, Copyright & DMCA Notices
Pixwith is a serious company regarding intellectual property and legal compliance. If you think that some of the content on our site is infringing on your copyright, or you have to provide an official DMCA notice, then please send an email to our legal department at legal@pixwith.ai.
All notifications must contain the particular information that must be processed by law. To learn more about our position on matters of content rights, visit our Content Ownership and Copyright policy pages.
Report Inappropriate or Illegal Content
Pixwith has zero tolerance for illegal, harmful, or inappropriate content. We are committed to maintaining a safe, legal, and respectful platform for all users. Content that violates our policies or applicable laws must be reported immediately.
If you encounter any of the following types of content on our platform, please report it to our legal team:
Illegal & Harmful Content:
- Explicit sexual material, pornographic content, or sexual themes
- Child sexual abuse material (CSAM) or content that could endanger or exploit children
- Graphic violence, gore, or extremely disturbing content
- Drug trafficking, drug abuse, or illegal substance promotion
- Content promoting terrorism or extremism
- Malware, viruses, or other harmful code
Intellectual Property & Legal Violations:
- Infringement of intellectual property rights (film, television, animation, game characters, trademarks, etc.)
- Unauthorized face-swapping or deepfake content
- Copyright violations or DMCA violations
- Content that violates any applicable laws or regulations
Misleading & Privacy Violations:
- Misleading, false, or inaccurate content
- Sharing personal details of others without their explicit consent
- Disclosure of information you are not authorized to share due to legal, contractual, or fiduciary obligations
- Unsolicited promotions, political campaigning, or solicitations
Other Violations:
- Content deemed inappropriate or disruptive to other users' experience
- Content that poses potential harm or liability to us or others
- Any other harmful, abusive, or policy-violating content
Please report any violations immediately to our legal team at legal@pixwith.ai
Important: All reports are taken seriously and will be investigated promptly. We cooperate fully with law enforcement agencies when illegal content is reported. Your report can be made anonymously if preferred. When reporting, please include as much detail as possible, including links or screenshots.
Responsible Use & Policy Questions
An ethical and safe environment is one of the pillars of the AI video generator support we offer. Should you have any questions about our Responsible AI framework or would like to report what you consider to be against our Safety Guidelines, you can contact us.
We take our Content Policy seriously and are open to other questions that help us define our ethical standards of using AI.
Feedback & Product Suggestions
Pixwith is made to evolve as a result of its users. We strongly encourage your feedback and suggestions as to new features or improvements to our current workflow.
Although we cannot commit to the implementation of each of the recommendations, and we cannot give any particular timeline regarding feature requests, all feedback is considered by our product team. Your opinion is essential in assisting us to prioritize our development roadmap.
What to Include in Your Message
When contacting Pixwith, please include the following details, if appropriate, so that we can help you as effectively as possible:
Account Email:
The email address linked to your Pixwith account.
Clear Subject Line:
A succinct description of your request (such as "Technical Bug" or "Billing Inquiry").
Detailed Description:
A detailed account of what happened or what you require.
Supported Links:
The produced video or screenshots of any error messages you receive are examples of supporting evidence.
Response Expectations
Transparency in our communication is our goal. In most cases, you should receive a response within three business days. Response times may be a little longer after significant upgrades or during times of strong platform activity.
We are dedicated to courteous and professional communication, and we expect our users to do the same. In order to enable you to return to your creative work as soon as possible, we aim to fairly and effectively resolve any inquiry.
We value your time and look forward to assisting you. For the fastest response, please use the appropriate email address for your specific inquiry.
Thank you for being part of the Pixwith community. Your trust and feedback help us build a better platform for everyone.